Wimberley HVAC company satisfies homeowner’s overcharge complaint

Wimberley HVAC company satisfies homeowner’s overcharge complaint

Member complaint

I hired Wright’s Heat Air & Appliances of Wimberley, Texas, to service an air conditioner with a noisy fan for a tenant in a rental property I owned. When the tech came by, the problem didn’t recur, so there was minimal effort and no action taken.

The tech was there for less than half an hour, so I expected to be billed for a short service call. Instead, I was billed for the service call plus preventive maintenance on three air conditioners. I spoke with the tech and Vance Wright, the owner, and they admitted they didn’t call me to discuss the added work, but they blamed the renter.

This is wrong and unprofessional. Mr. Wright, as a landlord himself, understands that renters have zero authority to make decisions about equipment service. Additionally, they only serviced two A/C units, as the third was inaccessible in an unoccupied, locked building. Mr. Wright’s solution was to bill my renter for the overcharge, which would cause unacceptable problems with my renter. I would like a $72 refund.

Kathleen Hoffman, Plano, Texas

Provider response

I would be happy to settle this complaint for the $69 service call and one-third of an hour of labor ($25), for a total of $94. I am a small business with four employees. I do almost no advertising and work in the Wimberley area only. I have been in business for over 31 years, and customer relations are the most important part of my business. I hope this will satisfy the complainant.

Vance Wright, owner

Status

Resolved

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