"Whether we need knives sharpened, a plumber or a physician, we turn to your website."

"Whether we need knives sharpened, a plumber or a physician, we turn to your website."


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I would add to September's cover story "Blowing Smoke" that homebuyers insist the prepurchase inspection include chimneys and fireplaces. Our inspector missed a large fissure when we were buying. When we settled on the purchase, our insurance agent required we have the chimneys cleaned and our service company noted the crack. It cost $5,000 to repair, an expense we would have taken into account in negotiating the purchase price.

-Peter Storandt, El Dorado, Kan.


You could have spared your readers a future of crumbling masonry and animal invasion, as well as home immolation, by mentioning spark arrestors/chimney caps and showing one in your "Anatomy of a Chimney." This is an inexpensive item that scrupulous contractors can easily install. A week after our neighbors relocated a large raccoon from their property, they heard cries from an unused chimney. Unblocking the damper, they retrieved seven kits.

-Stephan Bianchi, Santa Cruz, Calif.


As one of those "younger people" who recently had bilateral hip replacement surgery, I resent the implication in your article "Need a new hip or knee?" that any of us make that choice to keep playing racquetball. A worn-out joint isn't just an inconvenience; it's a source of pain that becomes increasingly debilitating. You could say I wanted to be "more active." I wanted to be able to climb a flight of stairs, walk around the block or drive my car without suffering.

-Carol Nissenson, Washington, D.C.


Why did you print a picture of goldenrod for the article about allergies, "Clearing congestion in Columbus"? It is not the culprit! Ragweed is the plant with pollen that becomes airborne. Please let's plant goldenrod, a beautiful late summer/fall flower teeming with insect life, and pull ragweed which is the real problem.

-Martha Morr, Columbus, Ohio

Editor's note: We incorrectly printed a photo of goldenrod instead of ragweed, which is pictured below. We regret the error.


My wife and I have been Angie's List subscribers for over 10 years and depend on your reviews. Whether we need knives sharpened, a plumber or a physician, we turn to your website. When hiring contractors, we tell them our intention to rate their service. Those we've found on the List are always pleased to hear it. Although we consistently get good results from highly rated contractors, we believe informing them of our intention to post a review prompts them to deliver their absolute best service. They too appreciate the power of Angie's List.

-Michael Armstrong, Bexley, Ohio

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Blythe Baughman

Subject: Construction

Last night, I spoke with a contractor who has failed to show up to complete a significant repair on my house several times. I mentioned that I belong to Angie's List and planned to complain. He told me it would cost me more to complain than the $35 a month he pays to be listed on Angie's List! PLEASE RESPOND AND CLARIFY! I am committed to ascertain the truth in this matter.
Blythe E. Baughman

Katie Jacewicz
Katie Jacewicz

Subject: Hi Blythe,

Hi Blythe,

Have you left a review that details your experience yet? You can do so by signing in to your account or by giving us a call at 1-888-944-LIST (5478). One of our customer service representatives would be happy to help.


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