Wheeling appliance repair service accused of improper billing
Chicago Penalty Box
Mr. Handyman of Naperville
Never responded to Amber August Gilio's complaint about what she says was hardwood flooring damaged during the course of the company's work.
KAS ReCreations Ltd.
Never responded to Mike Berens' request that the company reimburse him or fix what he says was shoddy home remodeling work.
Sears Service & Repair
Didn't respond to Cathy Baillet's request that the company cancel charges for what she says was an unsatisfactory service call.
Pro Keys Locksmith & Security
Failed to respond to Jim Dahlquist's refund request for what he says was an unauthorized credit card charge.
Also in the box...
Kely Discount Cleaners
The Deck Protectors
COMPLAINT: Cathy Baillet, Glenview, Ill.
"I've used Sears Service & Repair [in Wheeling] in the past and haven't had a problem.
"I smelled gas when my dryer was operating and called them since it was a Kenmore dryer. They sent out a repairman, saying it'd cost $75 to come out. I said OK.
"The repairman said the problem was that I had painted in the basement. He refused to open the dryer and look at its gas valve or see if it needed to be cleaned out.
"He refused to address my concerns, saying he'd been on the job four years and knew what he was talking about.
"I said I didn't feel this was a service call since he refused to do the simple things I asked for. Then he presented me with a bill for $126. That's $51 more than the $75 standard repair call. And he did nothing.
"I have no idea where the extra $51 came from — there were no parts involved and he didn't spend more than five minutes in my home."
DESIRED RESOLUTION: "I want this bill canceled."
STATUS: Penalty Box