Westminster chimney sweep leaves fireplace unusable, homeowner says

Westminster chimney sweep leaves fireplace unusable, homeowner says

Member complaint

I hired Westminster Chimney Sweep of Westminster, Maryland, to clean my chimney. As the two sweeps were cleaning the chimney, the vermiculite fell down the chimney and behind the wood-burning stove.

The sweeps left and said the owner would contact me to tell me what could be done to repair it, as well as give me a bill for services.

I’ve called six times, but the owner won’t call back. I contacted another chimney sweep who said the work wasn’t done correctly. Meanwhile, I can’t use my chimney.

I want the company to fix the fireplace and the vermiculite insert.

Phyllis Douglass, Westminster, Maryland


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!