Westminster chimney sweep leaves fireplace unusable, homeowner says

Westminster chimney sweep leaves fireplace unusable, homeowner says

Member complaint

I hired Westminster Chimney Sweep of Westminster, Maryland, to clean my chimney. As the two sweeps were cleaning the chimney, the vermiculite fell down the chimney and behind the wood-burning stove.

The sweeps left and said the owner would contact me to tell me what could be done to repair it, as well as give me a bill for services.

I’ve called six times, but the owner won’t call back. I contacted another chimney sweep who said the work wasn’t done correctly. Meanwhile, I can’t use my chimney.

I want the company to fix the fireplace and the vermiculite insert.

Phyllis Douglass, Westminster, Maryland

Status

Penalty Box

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