West Linn housecleaning company resolves consumer’s complaint

West Linn housecleaning company resolves consumer’s complaint

Member Complaint

I hired Maid to Shine Cleaning of West Linn, Ore., for general cleaning in my kitchen, living room, dining room, two bedrooms and bathroom. The cleaner was polite and did a nice job for the most part.

However, she wet-mopped my solid oak hardwood floors and was leaving them to air dry. Moisture causes major issues on hardwood floors.

I left my office and saw the wet floors. I advised the cleaner that we needed to dry them immediately, and even got some towels to help.

I have noticed cracks and separation in my flooring since then. Maid to Shine says that the cleaner sprayed the floors and used a microfiber cloth to dry them, and if the floors aren’t properly sealed, it’s my issue. This is not true.

They are not taking responsibility for the damage. I would like the damaged floor to be repaired. If it is determined that repairs cannot be made without the total flooring being redone, I would like a settlement for the prorated cost of areas damaged.

Rick Miller, Portland, Ore.

Provider Response

We sent a specialist from a reputable wood floor care and repair company to this client’s home to perform a walk-through and estimate for this client’s claims of damage.

They didn’t find any signs of water damage in the areas the consumer claims were affected. There are full floor-length cracks between boards that were filled with wood filler and dried and separated over time, according to the inspector.

Based on the wood floor specialist’s findings, we do not feel responsible to have to pay to have his floors completely refinished and repaired since there was no visible damage to them, just normal wear and tear from 20 years of use. However, we are willing to consider a courtesy credit to this client. We are willing to work with him so all parties are happy.

Elizabeth Buchanan, president



Editor’s note: The service provider offered the member a $675 refund, which the member accepted.

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

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