West Bend auto service doesn't fix car hesitation
The Penalty Box
Tony Lalicata Son Cement Contractor
Didn't respond to Lori Rogahn's complaint about what she says was poor workmanship on the driveway they installed. Third month in the box.
Didn't respond to Vinit Carpenter's request for a refund for snow removal and fertilization work he says he paid them for but was never performed. Also failed to respond to Susan Kraft's request for a refund after she says they took her money and never showed up for work, and didn't respond to Michael and Karen Franklin's complaint about unfinished work. Third month in the box.
Didn't respond to Virginia Anselmi's complaint about a diagnostic inspection she says they were supposed to perform but didn't. First month in the box.
COMPLAINT: Virginia Anselmi, West Bend, Wis.
"My car was hesitating and jerking, so I took it to The Garage. They were supposed to do a diagnostic, a 10-point inspection and check the antifreeze. They replaced a transmission part and said I needed a new transmission. Their work didn't fix the problem - rather, it made the car worse.
"When I asked the manager if I received the inspection and antifreeze, he said he didn't take the call so he couldn't substantiate my request. I'm very displeased with this service. I took the car to another mechanic, who fixed it quickly and easily. It now runs beautifully."
DESIRED RESOLUTION: "I'd like them to credit me for the diagnostic charge."
STATUS: Penalty Box
Third time not a charm
COMPLAINT: Michael and Karen Franklin, West Allis, Wis.
"We hired JPA Landscaping for a spring clean up of our yard. It was partially completed, but we paid in advance for lawn thatching and aeration; grading and erosion control; mulching of flower beds; spot seeding; and lawn treatments, all of which weren't done.
"All in all, we gave them over $500 in checks which were cashed. Repeated phone calls have gone unanswered, and the cell phone number we were given has been reassigned. For all intents and purposes, [John Antoszak, the owner] has vanished along with our $500."
DESIRED RESOLUTION: "I want a $400 refund."
STATUS: Penalty Box