Wedding roses arrive withered in two shipments, member says

Wedding roses arrive withered in two shipments, member says

Member complaint

I hired Rose Source of Miami, Fla., to ship fresh roses and petals for my daughter’s wedding. They shipped my order on two different dates. The petals were packaged incorrectly and crammed into a small shipping box. They were ruined and we couldn’t use them.

The roses arrived a day early, which was a problem in the hot Arizona climate. A representative apologized when I called, but couldn’t explain why the roses came early or why they were sent separately from the petals.

When the petals arrived the next day, they were in sandwich bags and shoved into a box that was too small. I called again, and the representative said they should’ve been sent in a long, floral shipping box.

I sent pictures, and the representative said I would receive a refund, but it’s never come, despite several emails, phone calls, web chats and a Facebook message.

I’ve used Rose Source for three other Weddings, two funerals and a special event. One shipment arrived late due to a hurricane. Once, they substituted another rose for the ones I ordered, and the third shipment arrived damaged and withered.

My daughter was so upset as we couldn’t use the petals for her centerpieces or the flower girl baskets. The roses also bled black red into the vases.

I want a $227.98 refund.

Sandra Griffiths, Gilbert, Ariz.

Status

Penalty Box

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