Water softener's effect on Gardner septic tank sparks dispute

Water softener's effect on Gardner septic tank sparks dispute

COMPLAINT: Linda Meisinger, Gardner, Kan.

Culligan of Greater Kansas City delivered and installed a new reverse-osmosis water filter and water softener. As I live in the country and I'm on a septic system, I had reservations [about using a water softener]. I questioned the Culligan representative about what effects a water softener would have on it. The representative said "it will enhance your septic system."

After the installation, I again felt concern for the septic system, thinking that the softener's salt wash would run into it. I called the Kansas Department of Health and Environment and asked them about it. They told me you cannot use water softeners with a septic tank and that over time it would quit working correctly. I then talked with Johnson County Wastewater and they told me you don't use a water softener with a septic system.

Two separate experts stated information opposite of what Culligan provided, so I had plumbers remove the water softener right away. I attempted to contact Culligan several times. The first time the representative gave me the man he works for. I contacted him and he told me they did not agree with [the people I spoke with]. He told me their CEO would call me. He didn't. I tried again and left my name and number. No one called. To date, they still have not contacted me.

DESIRED RESOLUTION: I want them to take it back and refund my money.

RESPONSE: David Brewer, COO, Culligan of Greater Kansas City

I will provide information stating that there [are] not definite proven studies that show water softeners are detrimental to "standard" septic systems.

It truly has not been supported with documentation. Our records show that the customer had a water softener in 1992 on the septic system. I have not had this complaint brought to my attention [nor] messages left for me.

STATUS: Stalemate

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