Water runoff creates dispute between homeowner and contractor
Didn't respond to Maggie Schulz's complaint about flawed plywood used to build her roof, which she says should be covered by their warranty. Third month in the Box.
Hansen Design & Build
Didn't respond to Kent Jackson's request for a refund for a bathroom remodel he says they never finished. Third month in the Box.
Cutting Edge Landscaping Service Inc.
Failed to respond to Laurie Abrams' request to inspect a pond pump they installed, which she says is no longer working. Second month in the Box.
Gerardo Antony Ramirez
Failed to respond to Scott Shure's request to repair the floor framing, which he says they promised to fix. First month in the Box.
COMPLAINT: Gynene Sullivan, Catonsville, Md.
“I hired TGM Inc. to replace retaining walls and install a dry well, stairs and pavers in my driveway. The well backs up when it rains, and my garage has flooded twice. When I asked them to reevaluate the well, they said they fulfilled the contract, which states the well will ‘contain all surface runoff.’
"They didn’t seal the wall edges, so water still runs into the driveway. I had to redo the drainage to redirect water from the driveway. They tried to get me to accept poor workmanship.”
DESIRED RESOLUTION: “I want them to replace the well with a 100-gallon tank or two 55-gallon tanks.”
RESPONSE: John Henriques, president, TGM Inc.
“The member’s remarks are false. We went above and beyond, including performing extra work at no additional cost. We weren’t contracted to prevent water from entering the member’s garage. I explained that the only way to prevent this would be installing a sump pump, but she didn’t want to.
"I said a dry well will fill up depending on the amount of rain. She said if it didn’t work, she’d install an underground drum. I explained that even a drum will fill up if the soil around it is too wet and can’t absorb the water.”