Water heater not installed to Indianapolis homeowners' specs

Water heater not installed to Indianapolis homeowners' specs

COMPLAINT: Pamela and Michael Eads, Indianapolis

"Sears [at 10202 E. Washington St.] was supposed to install a water heater. We paid them extra to solder the copper connections.

"Instead, they installed a flexible connection, which we specifically told them we did not want. It cost us $381 to get the gas line fixed. They offered us $200 as reimbursement and that's it."

DESIRED RESOLUTION: "We want an additional $181 refund."

STATUS: Penalty Box


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