Watch your step: Patio stones wobble after shoddy installation, McKinney member says

Watch your step: Patio stones wobble after shoddy installation, McKinney member says

Member complaint

I hired Adrian’s Landscaping of McKinney, Texas, to plant three trees, grass, install a flagstone patio and increase my flowerbed. The landscaper said he needed to reduce the size of the patio because he didn’t have enough stone or the right ones. He increased the cost from $1,800 to $2,500 for the patio. After installation, he left with his trailer partially full of stones. Instead of using solid grout as I requested, the stones were installed on top of a coarse material and filled with cement, which was cracking before they left. The stones also wobble when you walk on them, and they left unfinished broken spots at the edge on the east side of the patio.

I called the owner several times. He said I asked for cement, which I didn’t. I said solid grout, not gravel. He then said he’d repair the patio for $450 more. I told him he needed to use solid grout, not gravel when he redid the patio and he should guarantee his work. He didn’t respond after that.

He has left me with a flagstone patio with big problems. I could tell that he knew this was a mess and why he never called or came back to complete the installation of my grass, which was also on my original estimate. I want a $2,200 refund.

Sandra Tolleson, McKinney

Status

Penalty Box

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