Warranty work allegedly refused by Pembroke car dealership

Warranty work allegedly refused by Pembroke car dealership

COMPLAINT: Keith Dumas, South Yarmouth, Mass.

"I purchased a used 2000 Ford Ranger pickup truck from Route 14 Motors LLC.

"I also purchased an extended warranty that Mark [Gabelhart, the owner] assured me would cover all major repairs, including engines and components for five years or 150,000 miles.

"I asked if the truck had an alarm system, because I didn't want to purchase special keys for the doors. On delivery, the center console and heater were broken and the door locks wouldn't open.

"I returned the vehicle to have the heat repaired, and Mark said he would have a locksmith fix the locks. However, they were never fully made functional, and Mark made no attempt to replace the broken console. He also charged me $80 for spare keys, because the vehicle has a security system.

"After six months, my engine failed. I had the truck towed to the service company Mark uses. He told me towing was part of the warranty coverage, and I thought half the repair cost would be covered.

"The repair company informed me the warranty would not cover any part of the repair or the towing charges due to the nature of the failure. Mark refused to even submit paperwork in an attempt to get coverage.

"My wife and I contacted him to see if he would help, but he did nothing. I then called to ask if he would in any way stand behind his warranty, and he said he would do absolutely nothing and hung up. I have been forced to pay more than $4,000 to make the vehicle operational.

DESIRED RESOLUTION: I feel I should be reimbursed the tow charges, the cost of the warranty and $1,500 toward the engine.

STATUS: Penalty Box

Editor's note: The service provider did not properly respond to the conflict resolution process.


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