Warranty issue resolved by Columbus roofing company

Warranty issue resolved by Columbus roofing company

COMPLAINT: Jackie Van Zwoll, Grove City, Ohio

"I had McNichols Roofing of Sunbury install my roof. They gave me a five-year warranty on the workmanship but charged me $175 for recent repairs, which included breaking seals to take care of nails that had popped up."

DESIRED RESOLUTION: "I would like a refund of the $175 they charged me to do the work, which should have been covered by their warranty."

RESPONSE: Art Sayre, office manager, McNichols Roofing

"There was no problem with the roof before the windstorm. A simple phone call would have taken care of the whole problem. We mailed a check to the homeowner."

STATUS: Resolved

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