Warminster lawn treatment company didn’t show up, homeowner says

Warminster lawn treatment company didn’t show up, homeowner says

Member complaint

I hired TruGreen in Warminster, Pennsylvania, for monthly lawn treatments. Although they wanted me to sign up for automatic credit card payments, they eventually agreed to let me prepay with a check. In mid-April, they sent a technician to perform our first lawn treatment.

The next treatment was scheduled for a month later, but no one showed up when the time came. After two weeks without any service or notification, I called the office. They said someone would come the next day, but no one came or called us.

I called two days later, and they told me it was scheduled for that day. Again, no one came.

I called to say I wanted to speak with a sales manager, but they said that would take a few days. I asked them to cancel my contract and give me a refund. They said issuing a refund would take up to six weeks. I feel like they’re just stringing me along until I stop calling.

I want a refund of $721.50.

Elizabeth Sabella, New Hope, Pennsylvania

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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