Vista plumber issues credit for service scheduling conflict

Vista plumber issues credit for service scheduling conflict

Member complaint

I hired Hanna Plumbing & Supply of Vista, California, to make a minor adjustment on the toilet in a rental property.

Hanna called my tenant twice to set an appointment. The tenant canceled both appointments without my knowledge before Hanna came out. Hanna scheduled a third service call, but my tenant canceled it when they were on the way.

I telephoned Hanna to ask about the $49 I was charged for the canceled service call and requested a refund or credit. If Hanna had notified me that there was a scheduling problem with the tenant, I would have gladly let the plumber in the house. I want a $49 refund or credit toward future service.

Brendan Drury, Oceanside, California

Provider response

I will send a letter giving the customer a $49 credit voucher.

Greg Hoogestraat, vice president



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