Virginia Beach roofer resolves complaint over shingle refund

Virginia Beach roofer resolves complaint over shingle refund

Member complaint

I hired Patriot Roofing of Virginia Beach to reroof my home. Owner Omar Emilsson sent an unsigned contract to me. After my third call, he sent a signed contract. I should have heeded the warning sign because I know that is a bad business practice. Reluctantly, I gave him the benefit of the doubt.

The contract specified that all roofing shingles used are to be charged at $150 a square, with one square equaling three bundles and the cost of any unused shingles are to be refunded at that price. I returned two squares that were picked up by the lead roofer, and I have a pickup slip signed by him.

I called Emilsson on four or five occasions inquiring about the refund and the usual answer was that he was going to mail the check. The last time we spoke, he said the check was in the mail. I have yet to receive it.

I want a $300 refund.

Farouk Ali, Portsmouth, Va.

Provider response

The member is correct in saying that he asked three times to receive a signed contract. However, he failed to mention he asked me to change the dates of the contract three times to suit his schedule, which I was happy to do for him. Once the final date was agreed upon, he received a signed contract before work began.

As for the refund for materials, there were six bundles left on the job after we completed the work. We did the walk-around, and he stated he intended to build a bay window on the back of the house that would require shingles. We agreed I would leave them for this project. A few days later, he called to say he changed his mind, and I should pick up the shingles and refund the money.

I picked up the shingles two days later and told him I would mail the check. The refund was issued and the check mailed. I apologize if it took longer than you expected, but I did honor our agreement.

Thank you for your business.

Omar Emilsson, owner

Status

Resolved

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