Virginia Beach auto shop builds relationship after selling tires
Angie’s List member Richard Deitz of Virginia Beach first visited highly rated Ocean Air Auto Tire Repair Pros, also in Virginia Beach, after he received new tire rims as a gift.
“I was not a member of Angie’s List at the time, so I did a traditional web search [to find them],” Deitz says. “Then, I called and asked questions about their service and equipment they use. I didn’t want your average tire store tearing up my new rims installing tires. Ocean Air seemed knowledgeable and explained everything to me well.”
Deitz says he then set an appointment, and Ocean Air’s staff members patiently answered every question he posed. He says they never tried to push him on a certain style or brand, and in the end, they helped him find a tire to meet his high standards.
Since his first visit, Deitz returned to Ocean Air to have a new muffler and exhaust put on his truck.
His most recent visit to Ocean Air was for a tire rotation. Since he bought his tires from the company for $950, Ocean Air rotates his tires for free.
Deitz says Ocean Air offers a waiting room with a TV and Wi-Fi, so waiting for work to be done is a pleasant experience.
Deitz plans to keep going to Ocean Air with any automobile service. “Good service is hard to find,” he says. “I trust them. They do a great job, and their prices are very reasonable.”