Veteran Tampa plumber takes pride in cleanliness
Phillip Maurici, who’s worked in plumbing since 1971 and been in business for himself since 1982, says he’s learned a few things about customer satisfaction along the way.
“I’m the only plumbing company that I know of that puts his home phone number on the back of the bill,” he says. “People want to know the price before you do it, they want to talk to a live person on the phone, and they want to know you’ll call before you come, call after you’re done, call to follow up and back up your work with a good warranty.”
2012 Angie’s List Super Service Award Winner:
Phillip Maurici of Tampa founded the company in 1982. The Clean Plumbers received the Super Service Award every year from 2005 through 2012.
But one of the biggest concerns, he says, goes beyond the pipes. “Cleanliness is one of the major things people worry about,” he says. And so The Clean Plumbers was born, setting a standard he follows to this day.
“I used to leave antibacterial soap with my label on it as a calling card, and just decided to put ‘The Clean Plumbers’ on it,” he says. “Then I decided it worked really well and included it in the name and logo.”
He credits his long string of positive reviews to strong follow-through on the job. “When I first went in business, I sent out 400 announcements, and in the first year, 380 of those had called,” he says. “I stayed a one-man show for about two months, but I quickly had enough business that I had to start hiring help.”
Now, with a 15-person crew, he says the Clean Plumbers name gives everyone something to live up to. “By calling yourself The Clean Plumbers, that makes all your guys step up to the plate,” he says. “When someone sees them driving down the street, I want them to see the uniform shirt so it looks professional. I ask them, ‘If you were trying to impress your girlfriend’s parents, would you want to show them your truck?’”
He instituted shoe covers for all his workers, flat-rate pricing, no-commission work and weekly updates with his crew. “I’ve been doing a lot of things the right way all these years,” he says. “A lot of things that weren’t so common in the early 1990s have become more standard now.”
Tampa member Jennifer McCarthy says the worker who came to her house to clear a sewer blockage exemplified the company’s dedication. “Robert arrived within an hour, when it began pouring down rain, but he was very friendly and undeterred by the rain,” she says. “He and my husband had to go outside to find the source of the problem and eventually opened up the main drain at the street. My husband says he even climbed up onto our slippery roof to check the bathroom vent for blockage. Robert was a very determined young man who wasn’t going to leave until we were satisfied.”
The Super Service Award recognizes contractors and health care providers that have maintained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.