Vet, Denver dog owner disagree about teeth cleaning

Vet, Denver dog owner disagree about teeth cleaning

COMPLAINT: Jackie Fielding, Aurora, Colo.

I took my 6-year-old cairn terrier, Rascal, to Pet Palace Veterinary Clinic of Aurora, Colo., to have his teeth cleaned. The large room where I dropped him off at the facility was extremely cluttered and dirty.

I should have followed my instincts and left, but I didn't. When I picked up Rascal, someone had shaved the fur around his eyes, and he had a front tooth missing that the vet told me "fell out in his hand."

Since arriving home, Rascal has started urinating in the house, which he has never done before. He also had a hacking cough for several days after he arrived home.

DESIRED RESOLUTION: I would like a $165 refund.

COMPANY RESPONSE: Philip Haas, DVM, owner, Pet Palace Veterinary Clinic

I have a small practice in the rear of Pet Palace Pet Store. Therefore, early morning surgeries must be dropped off in my work area, which includes my desk, cages for surgery and recovery, as well as the surgery and treatment area. It can be a very busy area, but it is clean.

A proper canine dental appointment unfortunately does require general anesthesia. During the cleaning, I found one of Rascal's front teeth loosening from mild dental disease. It was loose enough that it did need to be extracted.

An animal that undergoes anesthesia may have an unintended adverse reaction. Some dogs will get a mild cough from the tube placed in their trachea, and I gave the member directions on how to resolve this when she called.

STATUS: Stalemate


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Consider a professional dental cleaning if your pet's teeth have significant tartar buildup. (Photo courtesy of Burleigh Road Animal Hospital.)
Consider a professional dental cleaning if your pet's teeth have significant tartar buildup. (Photo courtesy of Burleigh Road Animal Hospital.)

Don't let dental disease affect your pet's quality of life. Make sure your pet gets the proper dental care it needs.

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