Vet, Denver dog owner disagree about teeth cleaning

Vet, Denver dog owner disagree about teeth cleaning

COMPLAINT: Jackie Fielding, Aurora, Colo.

I took my 6-year-old cairn terrier, Rascal, to Pet Palace Veterinary Clinic of Aurora, Colo., to have his teeth cleaned. The large room where I dropped him off at the facility was extremely cluttered and dirty.

I should have followed my instincts and left, but I didn't. When I picked up Rascal, someone had shaved the fur around his eyes, and he had a front tooth missing that the vet told me "fell out in his hand."

Since arriving home, Rascal has started urinating in the house, which he has never done before. He also had a hacking cough for several days after he arrived home.

DESIRED RESOLUTION: I would like a $165 refund.

COMPANY RESPONSE: Philip Haas, DVM, owner, Pet Palace Veterinary Clinic

I have a small practice in the rear of Pet Palace Pet Store. Therefore, early morning surgeries must be dropped off in my work area, which includes my desk, cages for surgery and recovery, as well as the surgery and treatment area. It can be a very busy area, but it is clean.

A proper canine dental appointment unfortunately does require general anesthesia. During the cleaning, I found one of Rascal's front teeth loosening from mild dental disease. It was loose enough that it did need to be extracted.

An animal that undergoes anesthesia may have an unintended adverse reaction. Some dogs will get a mild cough from the tube placed in their trachea, and I gave the member directions on how to resolve this when she called.

STATUS: Stalemate

New to the Denver Penalty Box

Genito and Son's Hardwood Flooring

Leave a Comment - 1




I have been a vet tech for 13 yrs and what the vet says is absolutely true. There can be a cough for a few days after surgery because of the endotrachea tube that is placed during anesthesia. I have also seen a teeth fall out after being cleaned due to dental disease. You would be amazed what we find underneath the tartar on your dogs teeth...yuk.

View Comments - 1 Hide Comments

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!