Venice dealership provides service credit for damaged chrome strip

Venice dealership provides service credit for damaged chrome strip

Member complaint

I hired Cramer Toyota of Venice of Venice, Florida, to service my car.

When I returned home, I noticed a chrome strip on the hood of my Toyota Solara had been damaged. I hand-washed the car the previous day and the strip wasn’t damaged then.

I went back to the dealership and met with the service manager, Danny Giest, who told me the oil lube tech submitted a note about the damage. The manager said he got an estimate that it would cost $56.41 to repair. I asked why I wasn’t told about the damage when they returned the car to me, and the manager didn’t have an answer.

He offered to pay for the repair part if I paid for the labor. I agreed. They replaced the part the following week, but charged me for the part, not the labor as we agreed.

It takes 10 minutes to replace the part, so I ended up paying almost the entire cost for damage to my car that was done while in the dealership’s care.

I think the dealership should have covered the entire cost, or at least the cost of the part. I want a $60.35 refund.

Terry Harger, Venice



Editor’s note: The member received a service credit from the company and considers the matter resolved.

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