Valve replacement brings a flood of complaints
COMPLAINT: Abigail Howell, Seattle
"I hired DCI Plumbing of Kent [Wash.] to fix a leak in my shower and to replace an old shut-off valve for the main water supply. When they replaced the shut-off valve, the galvanized pipe leading to the street broke and caused a major leak.
"At that point, they said they would charge me $1,000 to replace the pipe. I felt like I had no choice but to immediately agree to the repair. It was only after the repair that the plumber informed me there had been a 50/50 chance the pipe would break.
"I would have never replaced the shut-off valve had I known there was that risk. I contested the bill because I felt the plumber should be responsible for fixing the broken pipe. DCI threatened to send me to collections, so I paid the bill. But I feel very strongly I should have been informed of the risks of replacing the shut-off valve before it was replaced."
DESIRED RESOLUTION: "I would like to be reimbursed for the repair of the leaking water pipe to the street."
STATUS: Penalty Box
New to the Seattle Penalty Box
Adams Tree Service