Upper Marlboro insulation company won’t schedule energy audit, homeowner says

Upper Marlboro insulation company won’t schedule energy audit, homeowner says

Member complaint

I hired Accurate Insulation in Upper Marlboro, Maryland, to make my house more energy efficient so I could apply for a rebate. The crew was polite and professional as they sealed joints, insulated recessed lights, added a moisture barrier in the crawl space and insulation in the attic. The temperature in my home feels more stable, and I’m happy with their work.

But I had trouble contacting the company throughout the process. An auditor checked my home’s energy efficiency before the work began, but they never sent him back to check it after they finished. I needed to have additional tests run to qualify for the rebate. I called multiple times, but they kept saying someone would call me later.

I want them to schedule the audit to help me get my rebate quickly.

Janyce Wilkins, Piney Point, Maryland

Status

Penalty Box

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