TV repair companies talk about their services
Do you repair all brands of TVs?
Jesse Scott: "Yes. We do Panasonic, Toshiba, Samsung, Philips and Sony."
Karen Thompson: "Most major brands."
Glenn Handler: "Yes. We see a lot of RCA and GE."
Who we talked to
Jesse Scott, manager
Bob's TV Service
Glenn Handler, owner
Atlanta TV & Video Repair
Is there any type of TV repair you won't tackle?
Thompson: "We don't do sets that are more than eight years old because the parts usually aren't available."
Handler: "I won't touch plasma. The prices to fix them are absurd."
What's the average cost to repair a TV?
Scott: "Anywhere from $100 to $500 for a smaller TV."
Thompson: "Regular projection TV repairs average between $300 and $450. LCD, plasma and DLP can range greatly."
Handler: "That depends on the size and the problem. Normal repairs cost $75 to $90. It's $160 to $175 for 32 to 36 inches."
How long do repairs generally take?
Scott: "Anywhere from a day to a week, depending on if you have to wait for parts."
Thompson: "Some take 45 minutes or an hour; some take eight to 12 hours; and some we spend days on."
Handler: "They can take anywhere from a half hour to two or three hours."
Are people more inclined to get their HDTVs and plasma TVs fixed or go buy a new one?
Scott: "Yes, when you spend $2,000 on a set, you're likely to get it fixed if it will cost $500."
Thompson: "If it's under warranty, yes. If the repair cost is as much or more than a new TV, then no."
Handler: "They'll get a new one. TVs don't last more than two years. I tell people to get warranties."
Do you believe your profession is a dying one? Why or why not?
Scott: "I think so, but people will always watch TV, and there will always be a failure rate."
Thompson: "Yes. There's no new blood coming in - no new technicians."
Handler: "Yes, thanks to the electronic companies. The stuff they're making is disposable."
What's the funniest or most unusual story a customer has told you about how they broke their TV?
Scott: "That's a tough one. A lot of times we don't know how they broke them."
Thompson: "Sometimes people say there's something crawling around inside their TV, and we'll find their hamster."
Handler: "The Nintendo Wii controllers have slipped out of people's hands and destroyed the screen."