Tulsa homeowner buys computer, hit with interest charges
COMPLAINT: David Hynes, Tulsa, Okla.
"I bought a new desktop computer from Dell Inc. with a 12-month, no-interest Dell account. I paid all of the monthly payments on time and scheduled the last payment to be paid the day before it was due. When I received the next statement, it showed my final payment was processed on [the day I requested]. However, there was also a deferred financial charge of $175.
"I called Dell to ask why, and they said the 12-month promotion expired on the first of the month, which was eight days before the payment due date. The expiration date seems to be a way for a customer to easily miss making the final payment on time, allowing Dell to collect the deferred interest charges. I explained this was the fourth Dell I'd purchased over the last seven years. I feel the charges should be forgiven since I'm a loyal customer."
DESIRED RESOLUTION: "I'd like Dell to forgive the deferred interest charges."
STATUS: Penalty Box
Never reacted to Cathy Ganey's refund request for a fence cleaning job she says was unsatisfactory. Third month in the box.
Failed to reply to Tiffany McGee's request for a refund and proof of payment for work she says they never completed. Second month in the box.
Tim's Tree Service
Ignored Joan Hendrix's refund request for work she says they failed to perform. Second month in the box.
Didn't respond to David Hynes' request that they forgive $175 in interest charges because he says the interest-free promotion expiration date was deceiving. First month in the box.