Tucson locksmiths open up about their businesses

Tucson locksmiths open up about their businesses

As a locksmith, what are some of the services you provide?

Remington: "We rekey locks, repair locks, make keys to locks."

Dupont: "Everything from automotive to high-end security systems."

Settles: "Commercial and residential locks."

Are there any types of jobs you won't do?

Remington: "We don't normally install any type of electronic lock."

Dupont: "We're not going to go out and put in a glass window."

Settles: "We don't do vehicles or safes."

How do you charge?

Remington: "We charge by the job, which varies. Set service charge is $45."

Dupont: "It's $90 an hour, but price varies by job."

Settles: "There's a trip charge depending on location, starting at $35. On top of that, there's a job price."

Before you start a job, do you require some type of identification?

Remington: "No, we don't."

Dupont: "Of course."

Settles: "We require a picture ID with address."

What happens if the customer's ID is locked up and they can't get to it?

Remington: "It's not a problem as long as we feel comfortable with the situation."

Dupont: "We open the car or home without handing them the keys until they get it. We have thrown the keys back in the car and left."

Settles: "I ask them to describe what's right inside the door. I've also asked a neighbor to come over and verify identity."

What makes you stand out from your competition?

Remington: "I'm just one of those guys who is willing to help someone out.""Experience. We know what we're doing."

Settles: "Customer service. If I say that I'm going to get something done for someone, I try to get it done."

Do you have any funny or memorable experiences from your job?

Remington: "Not that I can think of."

Dupont: "I had someone ask me if the FBI came, would I give them a key to their house. If the FBI wanted in, they could get in without us!"

Settles: "It's usually a cop standing there saying 'we need in here, we need in here!' in regards to residences that have been seized."

Is there a problem with fraudulent locksmiths operating in the area?

Remington: "There are some guys in town who will quote a price and it ends up higher by hundreds of dollars."

Dupont: "We're working on the problem in this area. Eventually we might have to display a sticker or something (to prove our identity)."

Settles: "A company from out of state is charging $600 to change out two locks — a job that should've been less than $100."

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