Tucson awning company allegedly won't return calls

Tucson awning company allegedly won't return calls

Tucson awning complaint

COMPLAINT: Ev Polak, Green Valley, Ariz.

"Roadrunner Awnings installed an awning. It's under warranty, and I've called them repeatedly to adjust it. They never return calls, and when I have reached the company, they promise to call back, but never do.

"They stated there's a lifetime warranty for the hardware, but they never gave me the warranty, and they wouldn't they tell me who the manufacturer is, so I can't contact them for information."

DESIRED RESOLUTION: "I'd like Roadrunner Awnings to provide the manufacturer's name and a written warranty for the awning and fabric as well as the manufacturer's operating instructions. I'd also like them to adjust the awning."

STATUS: Penalty Box

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