Trees' root balls still showing after service work
COMPLAINT: John O'Stafy, Huntersville, N.C.
"I hired J & C Tree Service of Charlotte [N.C.] to cut down 12 trees and remove the root balls. I had a heart attack and was unable to check on their work, but my wife inspected it and saw that they had not removed any root balls.
"They had already been paid to do so, so I called and they promised to come back out. Now they won't even answer my calls."
DESIRED RESOLUTION: "I want a $500 refund of the original $1,020 I paid them or I want the root balls removed without any damage to the landscape."
STATUS: Penalty Box