Tree trimmer fails to finish job, member says

Tree trimmer fails to finish job, member says

Member complaint

I purchased a Big Deal for four man-hours of tree trimming from WOW Lawn and Landscape of Allen, Texas.

I wanted the work done at my son’s house. There was a miscommunication, and they thought the work needed to be done at my house. They said it’d be an extra $40 for travel to go to my son’s house. My son lives closer to them than I do, but I paid the extra money.

They showed up late to my son’s house and only brought a 12-foot ladder. They needed a taller one. They didn’t get the job done and said they’d come back to finish, but they wanted more money to come back.

My son told them we paid enough and that they should come back the following Monday and finish. They agreed, but they never showed up.

I want a full refund.

Lydia Zantout, Arlington, Texas

Status

Penalty Box

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