Toledo condo owner says house cleaners made themselves at home

Toledo condo owner says house cleaners made themselves at home

Member complaint

I hired A Cut Above of Columbus, Ohio, to prepare my rental unit to be ready for market. They were to tear out carpet, pad and tack strips, apply an odor ban to eliminate cat odors, clean the unit, and do touch-ups and odds and ends to make it a good rental.

They arrived late the first day and did very little work. I gave them a spare key to let themselves in and out to work on it for the two weeks I would be out of town. I was in constant communication with them, and they said they were too busy to work on the condo. I heard from someone that they appeared to be living there.

When I returned, nothing had been done for the past two weeks. The place was a mess, with cigarette butts on the floors and a dirty microwave and refrigerator. They had obviously been living there. I had paid for some supplies, and they took the supplies with them when they left. I left messages for them, and they never responded.

I would like them to refund $400 and do the work they promised.

Patricia Slanina, Toledo, Ohio

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!