Tile work leaves customer unsatisfied
Didn't respond to Angela Gauldin's request for a reimbursement for repairs she says were faulty. Second month in the Box.
Didn't respond to Jacky Fisher's request for a partial refund for work she says needed to be redone. First month in the Box.
COMPLAINT: Jacky Fisher, Norfolk
"I could've paid the monkeys at the zoo in bananas to work on my floor ... and probably gotten a better product!
I hired Superior Interiors to replace my kitchen floor while I was overseas serving in the military and my home was a rental unit. I chose a vinyl tile as the replacement.
When I returned to Norfolk, I noticed the tile by the door was cracking in the middle, not along the seam, but in the middle of the tile like something was underneath it. This prompted me to get a contractor to take a look at the overall flooring job.
I called Todd Bennett, the owner, and he was extremely uncooperative and unprofessional. He initially refused to send anyone to look at his company's handiwork.
Then he tried to tell me, without seeing the floor, that there are nails and asbestos in it, and that I should be careful when pulling it up.
He finally agreed to send someone to remove the vinyl tile. When I tried to make the appointment, his response was, 'I don't know. I'll call you back.' Of course, he never did.
Superior Interiors charged me for an inferior service. The entire kitchen floor needed to be ripped up because Superior Interior didn't do the job properly.
The only thing I'm willing to pay from the original bill is $125 to remove and reset refrigerator, stove, washer and dryer. They actually did do that - and did it properly."
DESIRED RESOLUTION: "I want a refund of $1,025."
STATUS: Penalty Box