Tile company corrects Indianapolis kitchen complaint

Tile company corrects Indianapolis kitchen complaint

COMPLAINT: JoAnn Florez, Indianapolis

I ordered CaesarStone quartz countertops from Mees Tile & Marble. The templating and ordering went smoothly. [Their] Louisville factory that fabricates the countertops mistakenly made the kitchen sink's hole too big, so the countertop had to be refabricated.

The quartz material they used wasn't available to finish the job in a timely manner, therefore finishing my kitchen remodel was delayed by months.

Timeliness was a factor since the fabrication mistake couldn't be fixed easily and new materials had to be ordered. If the materials had been available, then maybe my kitchen remodel could have been delayed by one month instead of several months.

DESIRED RESOLUTION: Mees Tile & Marble should be committed to finding another countertop as soon as possible, and they should apply a discount [to my final bill] since the delay was so great.

RESPONSE: David McIntosh, branch manager, Mees Tile & Marble

When using a man-made product containing resin, problems can occur. When fabricating the sink's hole, a "blow out" occurred, which we unsuccessfully attempted to fix.

We're in the process of having another supplier send more slabs to our fabrication facility. We hope to resolve this issue quickly and efficiently and we will make every attempt to satisfy our customers.

STATUS: Resolved

Florez says Mees replaced the countertop and offered her an $800 discount; she accepted and considers the matter closed.


New to the Indianapolis Penalty Box

Midas - Lafayette Road

Martins General Construction & Tree

JSC Masonry

Vore & Associates Inc.

Flooring Basics

Majestic Roofing

H & H Construction

Paro's Handyman Services

TLK Remodeling Inc.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!