Tarzana door contractor unlocks patio screen issue

Tarzana door contractor unlocks patio screen issue

Member Complaint

I hired Approved Contractor Inc. of Tarzana, Calif., to install a patio door and window. Justin took the order. John verified the measurements and oversaw the installation.

When John and his assistant came to install the patio door and window, they were late and after they installed the window and patior door I had to ask themto clean them . Later, I realized there was no outside lock on the patio door, which is our main entry. I called Justin, who immediately ordered a new handle with a lock, but when John came to install it a month later, it was the wrong color and size.

He said Justin needed to contact, the manufacturer, but forgot to tell him. When Justin finally arranged for a service man from the manufacturer to come out, he said Justin ordered the wrong door and lock and that the door was difficult to open because the track was installed upside down. He fixed it so it runs smoothly. Unfortunately, the screen door sticks.

I want the correct style of patio door and a screen door that does not stick.

Ann Schwartz, San Diego

Editor’s note: The member tells Angie’s List that the provider addressed her concerns and now considers the matter resolved.

Status

Resolved

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