Tampa pool service provides personal touch
Pool Patio Plus won the Super Service Award in 2009 and every year from 2001-07.
Scott likes keeping the company relatively small, to keep work standards high: “People can talk to me without having to go through any other channels. I’ll always have my hand in it.”
by Paul Pogue
Owner Brian Scott worked in pool service while attending college, then left the mainland for five years as he flew C-130s in the Air Force.
When he moved back to the Tampa area, he sought an established business to purchase, and encountered Pool Patio Plus, which had been operated by founder Lee Curtis and his family since 1978.
Scott bought the company in 2007 and hasn't regretted it since. "I really liked the way they ran the business, so it was a good hand-off," he says.
Currently, the business is composed of himself and two employees. "I like that, because we're small enough that I can still provide perfect service," Scott says. "Everything is about keeping people happy with great service and great support."
He believes the personal touch is crucial to the company's many years of success on Angie's List. "I personally do a lot of the work," Scott says. "The business line is forwarded to my cell phone. When people call, there are no messages, no assistant; they speak directly to me. I think the first impression is important."
For that reason, he's careful who he hires. "I pay my workers very well, and I expect a lot from them," he says. "I'm not looking to hire somebody to clean pools for six bucks an hour. I want a very qualified and professional technician to work on these pools."
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Angie's List member Kevin OConnor experienced Scott's philosophy firsthand when he called Pool Patio Plus to check out a malfunctioning pool pump.
"They stopped by and discovered that someone had turned off the power to the breaker," OConnor says. "They didn't charge me a dime. Even though it was a simple fix, they were cool enough not to take advantage of the situation. They're first-class all the way."
Scott is moving toward doing more pool construction, but says he'll never give up the maintenance side of the job. "I like seeing people every week and building ongoing relationships with my clients," he says.
The company started as a family business, and Scott intends to keep it that way: "As soon as my son's old enough, he'll be doing it, too! But he's eight, so he's got a little ways to go."