Tampa plumber's work leaves leak under sink

Tampa plumber's work leaves leak under sink

Persistent puddle

COMPLAINT: Steven Silverman, Tampa

"I hired Red Cap Plumbing to inspect a leak under my kitchen sink. They told me I needed to replace my garbage disposal. I paid them $485 to repair it. Several months later, the leak was still there and mold was everywhere. Red Cap returned and said I needed a new faucet, so I paid them another $321.

"It was leaking again days later. A new Red Cap representative said it was a leaking valve and gave me a quote for a few hundred dollars. They had the nerve to tell me on the third visit that I had to pay a service charge. I called to speak to the owner, but I had to leave a message. It has been two weeks and I haven't heard from the company."

DESIRED RESOLUTION: "I want Red Cap to repair the leak."

RESPONSE: Ann Gennaro, vice president, Red Cap Plumbing

"We're in the process of getting a hold of the member and scheduling a time to get Red Cap's owner to his home. The owner wasn't aware of this situation and will address the customer's concern."

STATUS: Stalemate
Red Cap says they tried to set up a meeting, but the member never responded to their attempts.


Penalty Box

Lawn Sprinklers Landscaping
Failed to respond to Andrea Bottoms' request to fix a sprinkler head. Third month in the box.

Angelides Inc.
Didn't respond to Elizabeth Burnahm's request they come back and fix remodel work she says remains unfinished. Second month in the box.

A Better Pool Service
Hasn't responded to Cynthia Martell's request for reimbursement for work done to a rust stain on his pool he says was unsatisfactory. Second month in the box.

Florida Boat Inc.
Failed to respond to Alison Forbis' request for a $1,200 refund for six months of boat rental service she says was never used. Second month in the box.


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Comments

j may

Subject:

Sounds like the plumbing company hires people that have no clue what they are doing.

Jason

Subject: If you want cheap prices you

If you want cheap prices you get cheap work. It cost more than $90 just to show up at your home. Add fuel..insurance...advertising...workmans comp. Ect..... It's funny how people will pay thousands of dollars for comfort and entertainment but dont want to pay nothing for the necessites...

Bob West

Subject:

I called Red Cap this weekend for a quote to replace the main shut-off valve outside the house for our water. I gave the gal all the information on the phone and she said a tech would have to come to the house for the estimate. The tech came to the house looked at the value, then said he'd have to "call the office" for the quote. Their quote was $269. I told them I'd get back to them. I just had that valve replaced for $90!! A "BIT" of a difference!!

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