Tampa plumber resolves sprinkler concern

Tampa plumber resolves sprinkler concern

Member complaint

I hired Red Cap Plumbing of Tampa, Fla., to repair a leak between my main water supply line and the sprinkler system. The quality of service seemed acceptable at first. The repair took less than an hour, plus an additional hour for the adhesive to set.

However, I was very unhappy at the price; after my discount coupon, I was charged $276. This was an hourly charge of $240. I called two other plumbing companies with whom I had dealt, and was quoted much lower prices, since they charged for time and materials rather than a set price like Red Cap.

After the technician left, the repair failed and the sprinkler system still doesn’t work. I would like them to complete the repairs properly.

Frank Lewis, Tampa

Provider response

We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience that this has caused. At Red Cap Plumbing, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer concerns. After analyzing the issue and conducting several internal reviews, we found that the charges were correct. We found that the technician was there for 2 hours and had an additional 30 minutes of drive time. All our vehicles are equipped with GPS, and we looked at this to determine the time on the job. This also corresponds with the warranty call that we returned to do at no charge as part of the original service call that you had purchased. This was an additional leak and we did not charge for this repair. If for any reason you still are unsatisfied with our pricing, I will personally address the price to come to a fair agreement.

John Gennaro, president

Status

Resolved

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