Tampa mover reimburses customer for damaged cabinet

Tampa mover reimburses customer for damaged cabinet

Member complaint

I hired Brothers EZ Moving of Tampa, Florida, to move my belongings. I was very disappointed with the deal they gave, even after we mentioned we are Angie’s List members.

They broke a couple of things, including a really nice mirror and a small cabinet door.

They said they were going to fix the mirror, but it has been two months and they still have not returned it.

I want my mirror and cabinet door fixed.

Suja Nair, Tampa

Provider response

I will bring you your mirror that has been waiting at the shop and deliver it next week. I’m sorry for the inconvenience.

Gary Thacher, owner

Status

Resolved

Editor’s note: The member has informed Angie’s List that the company reimbursed her $100 to fix the cabinet door and fixed the mirror.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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