Tampa lawn sprinkler service comes to a head
COMPLAINT: Andrea Bottoms, Largo, Fla.
"I hired Dave Peckham Lawn Sprinklers & Landscaping to repair one sprinkler head, but they insisted on repairing another that I didn't think needed it. I ended up paying $80 for two sprinkler heads that cost a few dollars at the store. I think the cost was pretty expensive. On top of that, they dug up a lot of dirt and left it all over the grass.
Didn't respond to James Wygand's complaint that the company broke items and failed to deliver all of his property. Third month in the box.
Andrew Hart Home Care Service Center Inc.
Failed to return Paula Winters' deposit for a screen enclosure the company never installed. Second month in the box.
Mid-Florida Contracting Inc.
Didn't respond to Max Lleras' request for a refund for renovation work he says remains unfinished. Second month in the box.
Sun Wat Home Solutions/Phydo LTD
Failed to respond to Bernice Levine's complaint that the gutters they installed overflow. Second month in the box.
Dave Peckham Lawn Sprinklers & Landscaping
Failed to respond to Andrea Bottoms' request to fix a sprinkler head. First month in the box.
"The first head they installed didn't work properly so they had to come back out and repair it. I'd forgotten to mention that I was an Angie's List member and they were offering a discount. Because I didn't mention it while the crew was here, they refused to give me the discount. I then had them out again to repair another sprinkler head. They came and did the work and honored the discount.
"After they left I found a sprinkler head lying on the ground. When one head is out, the whole thing doesn't work. I'm under the impression they did this so they'd have to come back out, fix it and charge me more money. I think they have very questionable business ethics and I wouldn't recommend them."
DESIRED RESOULTION: "I'd like them to fix the sprinkler head at no expense to me."
STATUS: Penalty Box
COMPLAINT: Sandra Bower, Sarasota, Fla.
"Roll-A-Way Storm & Security installed storm shutters on five windows in my fifth-floor condo. A lift had to be rented to drop over the side of the 13-story building which added 'over $2,000' to the cost of the shutters. Initially, the sales rep enticed me to order quickly as a neighbor above me on the ninth floor had ordered shutters and I could share the cost of the lift. The installations occurred at the same time, but each customer was charged full-rate for the lift rather than splitting cost.
"Since the installation, I've made fifteen calls to the sales rep asking for my refund. These communications haven't resulted in a refund, even though the rep agrees the refund check should be forthcoming and has sent a request for a refund to company management. The sales representative indicated he can't do anymore for me and I just need to wait."
DESIRED RESOLUTUION: "I want a $1,000 refund – half the cost of using the lift."
RESPONSE: Kathy Newell, director of finance, Roll-A-Way
"Roll-A-Way rents the scaffold equipment used during the installation of the shutters and has experienced many increases in these costs. The fee charged to our customers for scaffolding doesn't always cover all the costs the company experiences.
"In an attempt to best serve our customers, Roll-A-Way will schedule multiple installations in the same area to help defer some of these expenses for both the customer and the company. The member's fee didn't represent the full cost of the scaffold equipment rental. We do apologize for the lack of communication and will work with our customer to resolve her concerns."
Editor's note: The member declined Roll-A-Way's offer because she considered it inadequate.
COMPLAINT: Wallace Holland, Lutz, Fla.
"I hired Pro-Tech Coating Services to replace all the plywood on a large window box and around the chimney; replace a lanai support beam and trim; remove an old gutter and determine if there was wood damage that needed to be repaired; remove the rotting trim from the base of the porch; and paint the house and trim.
"The first crew attempted to hide wood damage rather than replace the wood as stated in the contract. They covered the damaged wood around the window box with caulk and ran a piece of trim over the worst damage to hide it. They tried to patch the lanai beam and the porch support posts with concrete patch. After calling the office, the crew was replaced and they completed the work per the contract.
"Since completion, the downspout to the gutter has fallen to the ground in pieces and I found that the gutter drain hole is less than half the size it should be. A heavy volume of water is flowing behind the gutter and into the same lanai beam that was replaced due to damage for the same reason. After weeks of verbal and written requests to repair the problems, nothing has been done."
DESIRED RESOLUTION: "I want them to fix the gutter, downspout and drain hole."
Editor's note: Pro-Tech corrected the problem and the member considers the case resolved.