Tampa homeowner, provider dispute damaged fence gate

Tampa homeowner, provider dispute damaged fence gate

Member complaint

I hired Tampa Fence of Lutz, Fla., to replace my gate so it would match my neighbor’s gate. After the workers installed the gate and left, I noticed the gate didn’t close properly. I couldn’t reach them immediately, and when a supervisor finally came to check the gate, he said they wouldn’t fix it because he claims it was hit with something. It was not hit with anything, and now I am out $781. Had they come when I originally called, this would not be a problem. I asked for a 50 percent refund to hire someone else to fix the gate, but he wouldn’t agree. Now I want a 75 percent refund, but will settle for a 50 percent refund.

Sylvester George, Tampa, Fla.

Provider response

Plain and simple, the gate was damaged beyond repair. After returning to make the requested adjustment, we saw a damaged gate, broken bottom hinge, and a leaning gate post. There were tire marks running the full width of the gate at the bottom and the latch was bent and twisted. It was probably caused by someone on a riding lawn mower. We told the owner the gate needs to be replaced and I tried to show him his neighbor’s gate, which we installed the same day. He said that didn’t matter. The owner said he didn’t personally damage the gate. I told him neither did I. We did not leave the member with a product looking like this, and the member wouldn’t have paid the bill if we did.

James Moore, supervisor

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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