Sump pump failure leaves messy situation

Sump pump failure leaves messy situation

COMPLAINT: Janette Dvorak, Elgin, Ill.

"I hired Atlas Restoration LLC of Buffalo Grove [Ill.] to hook up a new sump pump to the same 15 amp circuit breaker as the existing sump pump. According to the manufacturer’s instructions, it should have been installed on its own circuit. Atlas did not warn me about this.

"Last July, when the circuit overloaded, the pump failed and I experienced a flood, which caused considerable damage. Atlas offered to pay for half of the $2,300 cleaning bill, which I don’t find acceptable. I would recommend that any homeowner who’s used them in the past check for correct wiring."

DESIRED RESOLUTION: "I would like them to repay the total expenses incurred — $6,044.92."

RESPONSE: Chris Heintz, co-owner, Atlas Restoration LLC

"We performed this installation two years ago, and to my knowledge, the customer was happy with the performance. We make it very clear, both verbally and in all our contracts, that the owner is responsible for their home’s electricity.

"Regardless of the fact that Atlas is clearly not responsible for the electrical issues, I felt terrible that they had to go through this ordeal. We have offered to share in the cleanup costs. We feel this is a more than generous offer."

STATUS: Resolved

Editor’s note: Dvorak accepted Atlas’ offer.


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