Static clears between homeowner, Hatfield TV shop

Static clears between homeowner, Hatfield TV shop

Member complaint

I purchased a 42-inch Toshiba TV from Ed’s TV Sales in Hatfield, Pennsylvania, less than two years ago. Recently, the TV broke, but because it had a five-year warranty, Ed’s picked it up from my house to fix it. They even gave me a loaner TV.

I waited two weeks, and then decided to call. The person on the phone said someone would call me the next day to tell me the problem. I waited three days, and then I called again. The employee told me the panel went bad on my TV, which rarely happens. He said the part was on back order, but it should ship soon.

A few weeks before the part was supposed to arrive, I decided it would be better to get a new TV from a different brand, even if I had to pay a few hundred more dollars. I called multiple times, but no one could give me an answer. They said owner James Fossile was putting together an offer and would get back to me. Weeks have passed, and I’m done waiting.

I want a refund of $1,074.84, the price I paid for the TV and warranty with tax.

Gene Borelli, Jamison, Pennsylvania

Provider response

Most service centers don’t provide a loaner TV, but we did. Although we tried to put together a deal when he wanted to upgrade his TV, we couldn’t find anything that would meet his requirements.

The TV size he wanted was not made by the brands that he approved of. Before we could contact him, he was calling back again. But his TV is fixed and works fine now.

James Fossile, owner

Status

Resolved

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