Starting over is solution to leaking windows

Starting over is solution to leaking windows

COMPLAINT: Darlene and Troy Freischmidt, Waukesha, Wis.

"We hired Wellington Window & Door Co. to install three sliding-glass doors and some windows. Later, a carpenter working on our remodel noticed that the windows were leaking. All of our interactions with them, up until installation, went very well.

"They honored everything in their contract, came when they were supposed to, and worked in a timely manner. There were some paint scratches from their install and I told them that I wanted paint to touch them up. He said they don't normally do that, but I said that with the money I was spending, I wanted that taken care of.

"When I told them about the leaking problems, they claimed it was the carpenter's fault. I showed them that water pours in when I spray the window to prove that the leak was from the window structure itself. The windows are bowed and not square.

"They tried to fix the problem, but now the windows won't open and one of the sliding-glass doors doesn't close properly."

DESIRED RESOLUTION: "I would like the windows replaced, and I would like the patio door replaced or fixed so that it closes correctly."

RESPONSE: Don Vollbrecht, sales manager

"We have ordered new frames and sashes for the windows. When they arrive, we will set the install date with our customer and re-install the doors and windows to eliminate the water infiltration. We thank our customer for their patience."

STATUS: Resolved

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