St. Petersburg roofing company resolves leak issue

St. Petersburg roofing company resolves leak issue

Member complaint

I hired Roof Rescue of St. Petersburg, Fla., to replace the flat roof on my house, because I had a serious leak problem. I paid $10,823 for the work. Less than a month later, the new roof started leaking. I’ve contacted the owner several times and he continues to not answer me or push things off for weeks. When he does return my calls, he tells me someone will come out to see the roof. It’s still leaking. According to the service agreement, the new roof is still under warranty. I’m upset by how they treated me, and all I want is for the job to be properly done.

Soheir Ishak, St. Petersburg, Fla.

Provider response

We have worked very hard to perform warranty repairs at the client’s home within our very busy schedule. We don’t believe that we have communication issues and always have our phones ready to answer. We have finished warranty repairs from the last complaint.

John Davenport, owner

Status

Resolved

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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