St. Louis stair company fails to complete job

St. Louis stair company fails to complete job

Stair shenanigans

COMPLAINT: Kimberly Krueger, Lockport, Ill.

"I spoke with Chicago Stair and Components [located in St. Louis] about building stairs in my new house. They said I should bring a $2,500 check for half of the job based on their original $4,546 estimate. They wouldn't come to measure until I gave them a deposit, so I signed the original estimate and gave them the check.

"When they took the measurements, I told them I wanted the stairs to run into a column. After they took the measurements, they gave me a $6,188 quote. When I asked why the price was higher, they said they [originally] quoted me on standard parts, not on what I wanted.

"They also added newel posts because they insisted the stairs wouldn't run into the column. I requested they discontinue the work, but they said they'd have to deduct an unspecified amount of money for the work they'd done.

"To avoid losing more money, I let them finish the job. I sent them the additional money to make the new estimate's half down payment. Once they completed the stairs, the materials were seriously substandard.

"They said they wouldn't come back because they already gave me a $500 credit for the two newel posts that an installer took back and I couldn't use. I contacted two other stair companies, and it ended up costing $779 to complete the stairs. The stairs now look a lot better than what Chicago left me with."

DESIRED RESOLUTION: "I want Chicago Stair to reimburse me the $779 I paid another company to complete the job."

STATUS: Penalty Box


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