St. Louis home security service gives homeowner the runaround
Cross Country Home Services Inc.
Didn't respond to James Ploudre's complaint that they didn't honor a home warranty he says was valid. Third month in the box.
Twin City Chimney Service
Broke a promise to Margaret Priest about a refund of payment for work that was never performed. Third month in the box.
Didn't respond to Jaime Krob's request for a waiver of delivery and assembly fees for an order she says took too long to arrive. Third month in the box.
Failed to respond to Gerard Carroll's request that they stop making phone calls he says are harassing. Second month in the box.
COMPLAINT: Alma L. Matthes, St. Louis
"I asked Monitronics International to install a smaller keypad on my older alarm system. They did, but now I cannot hear the alarm when it goes off. They said they gave me the service completely free of charge, but I thought I'd get an alarm I could hear.
"One time it went off while I was sleeping, and they called to tell me. They told me if I bought a different battery, it would be louder, but it isn't. I'm unhappy with the service. I begged them to let me out of my contract, but they won't.
"If I really need them, I can't get service right away. What good is it to have the service if I can't get them to come here? I've called them 18 to 20 times, each time speaking to different people. I just want a monitored alarm system I can hear."
DESIRED RESOLUTION: "Since we cannot reach an agreement, I'd like to terminate the contract."
Editors note: Matthes says Monitronics offered to release her from the contract if she paid her account balance in full. She declined and considers the issue unresolved.