St. Louis handyman resolves homeowner's shower problems

St. Louis handyman resolves homeowner's shower problems

Member complaint

I hired Handyman Connection — St. Louis, located in Fenton, Missouri, to install tiling and new shower fixtures in my bathroom.

The service didn’t go well. I still have problems that haven’t been fixed. Once this was noticed, I called the company to get it resolved.

They said to call the manufacturer, because I must have broken something. I called the manufacturer, and they sent a new piece with instructions for installation.

When I installed the new piece, I noticed that nothing was broken on the old piece, and I called Handyman Connection.

They said something had to be broken, because the shower wasn’t working. The water was coming out of the shower head and tub spout at the same time, and now my water pressure has gone out. Handyman Connection refuses to honor their one-year warranty. I want a full $950 refund, and I don’t want anyone from that company coming to my home.

Edith Banks, St. Louis

Provider response

We are a labor service and do not warranty materials. The customer supplied these materials, and everything worked fine after it was installed. Evidently, the spout was broken later. We offered to re-install the diverter valve for a $40 labor charge, and the customer declined.

Anthony Hough, owner

Status

Resolved

Editor’s note: Handyman Connection fixed the issue, and the member considers the matter resolved.

Check out: Angie’s List Guide to Hiring a Handyman

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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