St. Louis fence company, consumer disagree on fence and gate issues

St. Louis fence company, consumer disagree on fence and gate issues

Member complaint

I hired Jablan Fence & General Contracting of St. Louis to rebuild and stain my deck and build part of my fence. They used warped lumber, because they bought it a month before starting the job and left it out in the rain. Some of the cement was damaged from sitting in the rain as well.

The gates don’t close well because they put the fence post gates in crooked. The stain doesn’t supply adequate coverage, and they painted over the new hardware.

I called them to fix that, holes in the new deck flooring and nails that were sticking out. They were unable to fix the gate fence posts adequately, and nailed a scrap of wood over the top of two of the fence posts to fix that problem. It looks awful and another carpenter will need to fix it.

The materials sat in the rain for a month while we waited for the permit application to be approved, which reflects poor planning on owner Sanel Pilipovic’s part.

I would not have paid the balance before the work was completed satisfactorily, but he insisted on payment late the night they did the work, before I had a chance to inspect everything in the light of day.

When I called him to fix the problems above, he partially repaired things, but did not fix the cement, left several warped and discolored fence boards, did not fix the gate fence posts satisfactorily and yelled at me, saying he had already spent too much time fixing things. He refused to finish fixing the unsatisfactory work.

I want the contractor to fix the issues.

Mary Zaggy, University City, Missouri

Provider response

I appreciate the time the member took to provide us with feedback on our company. We welcome all feedback, positive and negative, to help us improve on our customer service.

The reason for a lot of the wood warped and the cement going bad was due to the time it took for the customer to obtain a permit to start the construction. The permit was supposed to be obtained much sooner than it was, which resulted in the materials sitting out longer than they should have.

I would have been more than happy to fix everything that needed repairs, but after my first trip, the check I received bounced and the customer became unresponsive. I did not feel comfortable risking a huge potential financial loss on my end without better communication with the customer.

We truly care about each and every customer, so we would still be more than happy to help in any way we can. Thank you again for your feedback.

Sanel Pilipovic, owner

Status

Stalemate

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!