St. Louis cable provider may be disregarding Do Not Call list

St. Louis cable provider may be disregarding Do Not Call list

Cable calls

COMPLAINT: Gerard Carroll, High Ridge, Mo.

"I pay Charter Communications for cable service, but I'm receiving harassing telemarketing calls from them. The person was trying to sell me a service for $5 a month. I told her I was on the Do Not Call Registry, and she told me I wasn't on the National Do Not Call Registry. She said, 'We can call you whenever we want, as many times as we want.'

"Within a half hour, I received another telemarketing phone call from Charter. I called them back and eventually spoke with another man who said the list takes 30 days to update. He told me some people get five or six phone calls a day. If I could find another service that could supply me with the channels that I want, I would cancel service with them. This is absolute nonsense."

DESIRED RESOLUTION: "I don't want telemarketing calls from Charter Communications anymore. I want them to admit fault for making harassing calls."

STATUS: Penalty Box


Penalty Box

Westway Cleaners [St. Louis]
Didn't respond to Cathy Deslo's complaint about a bedspread she says they washed when she requested dry cleaning. Third month in the box.

Cross Country Home Services Inc.
Didn't respond to James Ploudre's complaint that they didn't honor a home warranty he says was valid. Second month in the box.

Twin City Chimney Service
Broke a promise to Margaret Priest about a refund of payment for work that was never performed. Second month in the box.

Treasure Rooms
Didn't respond to Jaime Krob's request for a waiver of delivery and assembly fees for an order she says took too long to deliver. Second month in the box.

Charter Communications
Didn't respond to Gerard Carroll's request that they stop making phone calls he says are harassing. First month in the box.


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