St. Louis-area tree service company disputes homeowner’s yard damage claims

St. Louis-area tree service company disputes homeowner’s yard damage claims

Member complaint

My next-door neighbor hired Mr Tree Service of Dittmer, Missouri, to do some tree work. They drove over the drain field on my lawn while doing that work, smashing the drain line. I’m now seeing soapy water from my washing machine surfacing where the tire tracks are in my yard.

I contacted them about the damage, and they denied being in my yard, even though my neighbor saw them. They will not come out to look at the tracks. I'd like them to reimburse me for the $345 it cost to have the damage fixed.

Steve Schumacher, Cedar Hill, Missouri

Provider response

My truck has never been on this property. I take great pride in my company to be completely honest to all customers. I hope the homeowner finds out who was actually on his property.

Richard Fietek, owner

Status

Stalemate

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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