Specialization sets door repair experts ahead
American Sliding Door Repair & Installation
Regan Lewis, field supervisor
Regan Lewis has been with American Sliding Door Repair & Installation since it started in 2002. “I’ve always been a very handy person,” he says. Angie’s List members have recognized the company and its eight employees with the Super Service Award every year since 2004.
by Paul F. P. Pogue
Regan Lewis says American Sliding Door's success over the years is due to a basic formula: "We provide good customer service, and we do what we say we're going to do, for the price that we say and at the time we say we're going to show up," he says. "It seems pretty simple to me."
The company provides exterior door installation and repairs, as well as hurricane protection and work on windows and interior doors.
"People don't call us when things are going right," Lewis says. "We know that every call we go out on is pretty much a worst-case scenario. Sliding doors have moving parts, and moving parts eventually fail. But we make it great when we're done. By the time we finish the repairs, we can make them better than when they were new."
The company's specialized experience has allowed the workers to develop sophisticated methods for their specific situations. "We've built our own tools so we don't have to cut the drywall to change the track in a pocket door that slides into the wall," Lewis says.
The company holds a general contracting license, and provides proof of license, bonding and insurance to their customers on every job. Lewis says their hurricane protection products meet Miami-Dade County's stringent hurricane code requirements. But their most important product remains their diligence.
"Our business was built on customer service and return customers," he says. "We do the job right the first time so people don't have to call us back."
Angie's List member Rita Weirich of Valrico [Fla.] appreciated this discipline when she hired them to fix her heavy sliding glass door's track.
"It now slides very easily," Weirich says. "I also asked for recommendations about broken windows, and Regan showed me what I would need to do to fix them. That's above-and-beyond service. If I can't fix them myself, I know who to call."