Sparks fly during electrical emergency
COMPLAINT: Felicia Waldron, Beverly, Mass.
"A storm caused a tree to fall on power lines coming into my home, leaving live wires in the driveway. Dave Keenan, the owner of Keenan Electrical Services Inc. in Beverly, promptly came out to my house to assess the damage. Three electricians worked for a little over two hours.
"Dave then gave me a bill of nearly $1,200 and told me I needed to pay on the spot. I was taken aback with the amount, considering I believed this to be a routine job. From what I observed, one electrician was in a bucket truck installing a pole and reattaching the lines, a second was assisting and a third paced my driveway.
"I begrudgingly paid Dave by check, but the bill wasn't well itemized. Once they left, I went outside and noticed there were still two long wires hanging from my house, wrapped around my fence."
DESIRED RESOLUTION: "I want Keenan to complete the job and refund me $500 for the labor costs of a third worker who was not needed."
COMPANY RESPONSE: David Keenan, owner, Keenan Electrical Services Inc.
"This was an emergency call with live wires down in her driveway. With travel time, we worked two and a half hours to restore power to her home. The standard is to charge for three hours total. All emergency calls cost time and a half.
"The hanging wires are phone lines. I told her we can't touch them."